Shipping policy

Shipping & Returns

Shipping

When an item is in stock and payment has been received, orders are generally dispatched within 1 to 5 business days.

Exceptions include:

  • Pre-orders

  • Personalized items

  • Printed items

  • Handmade products

  • Items with a clearly stated extended delivery time (this will be indicated on the product page)

Orders with mixed delivery times

If your order contains both in-stock items and items with a longer delivery time, your order will be shipped once all items are ready for dispatch.
If you wish to receive the in-stock items earlier, please contact us. Additional shipping costs for partial deliveries are at the customer’s expense.

Order status

Would you like to check the status of your order? Please first review the delivery time stated on the relevant product page. If you need further assistance, we are happy to help.

Dispatch & Delivery

Orders placed on business days before 1:00 PM (CET) are usually shipped the same day, subject to availability. Orders placed after 1:00 PM, during weekends, or on public holidays will be processed on the next business day.

Once your order has been shipped, you will automatically receive a shipping confirmation with tracking details.

Shipping Costs

The Netherlands

  • Free shipping on orders over €95

  • Letterbox package: €3.99

  • Standard parcel: €6.10

  • Large parcel: €14.95

  • Estimated delivery time: 1–5 business days

Europe

  • Free shipping on orders over €150

  • Small parcel: €8.95

  • Large parcel: €11.95

  • Estimated delivery time: 1–5 business days

International (outside Europe)

  • Free shipping on orders over €250

  • Small parcel: €19.95

  • Large parcel: €23.99

  • Estimated delivery time: 1–5 business days

Delivery times are indicative and depend on the destination country and carrier. International shipments may take 5–14 days. No rights can be derived from stated delivery times.

Taxes & Duties

European Union

For orders shipped within the European Union, all prices on our website are displayed including VAT. The VAT rate is automatically adjusted to the country of delivery.

Outside the European Union

Orders shipped outside the EU may be subject to local import duties, taxes, and customs fees. These charges are not included in the product price or shipping costs and are the responsibility of the recipient.

ZAYNIS has no control over these charges. We recommend contacting your local customs office for further information if needed.

Changes or Cancellations

Orders are processed quickly. Therefore, it is not possible to change or cancel an order once it has been placed.
If you change your mind after receiving your order, you may make use of our return process.

Returns

Return shipments are the responsibility and expense of the customer. Shipping costs, import duties, and any taxes paid are non-refundable.

Return conditions

Items must be returned unused, undamaged, and—if possible—in their original packaging within 30 days of receipt.

Please always retain proof of return shipment.
ZAYNIS is not responsible for loss or damage during return transit.

Return address

ZAYNIS
Attn: Returns
Kees Verkerkstraat 23
2134 CJ Hoofddorp
The Netherlands

For questions regarding shipping or returns, please contact us at:
📧 info@zaynis.com
Always include your order number in your message.