Frequently Asked Questions

1. Is this suitable for all seasons?
Many of our items are designed to last multiple seasons and adapt to daily rhythms.

2. How do I care for merino wool?
Airing is often sufficient. If washing is necessary, use a wool program with mild detergent.

3. What are the shipping costs?
We offer free shipping within the Netherlands for orders over €95. For orders below this amount, standard shipping costs apply. The exact shipping costs can be found on our shipping page.

4. Is this a suitable gift?
Absolutely. Due to its timeless quality and serene appearance, a ZAYNIS item always feels personal and thoughtful.

5. What if I am unsure about size or choice?
We are happy to help. Feel free to contact us for personal advice.

6. Why are ZAYNIS prices higher than elsewhere?
Each item is carefully selected for quality, origin, and aesthetics. You are paying for a conscious choice, not just a product.

7. How quickly will my order be shipped?
Every order is carefully packed by our small family team. We take our time to do it well, so expect shipping within 1 to 3 business days. For us, quality and care take precedence over speed.

8. Can I return items?
Yes, returns are possible within the applicable period. We kindly ask you to choose carefully.

9. Who is ZAYNIS for?
ZAYNIS is for everyone who values tranquility, quality, and conscious choices.